Our privacy policy

Transparent and fair!

At Plantmore, we feel that it is important to have a transparent approach to how we handle the information that we collect about our website visitors. This page explains how and why we collect and process personal information and cookies via our website, and provides information about your rights and our obligations to you as a website visitor. It is crucial to us that you feel that you have had the best possible experience on our website and that, as our client, your information is in safe hands.

This policy will change and be updated in tandem with that of the General Information Protection Regulation (GDPR). It may also come to pass that we ourselves realise that we need to improve or clarify some aspect of this policy. Should we make any significant changes, our ambition is to inform you of this in a suitable way.

Information controller

Plantmore is the information controller for collecting and processing personal information on this website. This means that it is our responsibility to ensure that you as a visitor are:

1. Aware of how and why we collect your personal information.
2. Able to make an informed decision regarding the collecting, processing, and storing of your personal information (we do not collect and process your personal information without your consent).
3. Able to update your information.
4. Able to remove yourself from the system, such that the information about you that we have collected is erased.
5. Are able to request that a copy of all of the personal information about you that we have collected be sent to you.
6. Are able to request that we transfer the personal information we store about you to another organisation, e.g. following a change of supplier.
7. Are able to feel confident in the measures we take to protect your information. We do not disclose your information to third parties without informing you how and why this takes place and seeking your consent to do so.

Personal information and cookies

Personal information includes anything that can be used to identify you: your name, address, personal identity number, email address, etc. In addition to collecting personal information, we use cookies. Cookies are small files that are sent to your computer via your web browser (unless you have disabled cookies) when you visit a website. Their function is to collect information about how a visitor uses a website, often in order to be able to offer personalised content.

Why does Plantmore store your personal information and use cookies?
Strictly necessary cookies

Some of the cookies that we use are essential to the functionality of our website. These include cookies that keep track of what you have placed in your shopping basket.

Analysis

Some cookies exist to enable us to measure and analyse the performance of our website and how you use it, in order for us to improve your experience.

User experience

Some cookies remember configurations (in terms of e.g. your choice of country and language) and temporarily save part of the website when you are browsing, helping content to load faster. This greatly improves your experience!

Marketing

We also use cookies to deliver better, more relevant marketing material and advertisements to you. They help us to show you things that you are interested in, and to measure the performance of our marketing campaigns.
If you provide us with your email address at any point during your visit to our website, the cookie is digitally tied to your email address. This means that, with your consent, we can send you in-depth suggestions for reading in the areas that you are interested in, e.g. guides and blog posts.

We primarily use cookies to improve our services in order to provide you with the best possible user experience. You are able to delete your cookies, as well as turn them off entirely, using your web browser. However, you should bear in mind that doing so may cause some parts of our website to cease functioning for you.
In relation to retargeting and banner advertising, we use third-party services which save cookies on our website.

How do we utilise cookies?

Cookies are traced using trackers, which have different purposes. In our case, this only involves offering you as a visitor to our website a personalised experience of our product range.
We will not share, sell, transfer, or disclose your personal information beyond what is stated in this policy, unless we are obligated to do so due to a court order or if we have received your express consent to share it for e.g. marketing purposes.
This does not mean that we cannot use suppliers who process your personal information on our behalf, in accordance with written agreements and our instructions. Suppliers who are given access to your personal information (e.g. when we use a third party to store information on a server) are not entitled to use your personal information for any other purposes than those stated in this policy.

Deleting cookies from your web browser

How you delete cookies from your web browser depends on which browser you use. You can generally find a guide in the interface of your web browser or on its website. Below is a list of commonly used web browsers, and how to delete cookies from them (clicking the links below will take you to external websites):

• Chrome
• Firefox
• Internet Explorer

How we use the information we collect

What personal information do we collect when you order a product, and for what purpose?
Purpose
To enable us to process your orders/purchases.

We collect and process your data in these cases:

• Delivery (including notification and contacts regarding the delivery)
• Identification and age checks
• Handling of payments (including analysis of possible payment providers, which may involve checking payment history and retrieval of credit information)
• Handling of complaints and warranty matters

Categories of personal information

• Name
• Company
• Corporate identity number
• Contact information (address, email address, phone number)
• Payment history
• Payment details
• Credit information from credit-rating agencies
• Purchase details (e.g. which products have been ordered, and whether delivery is to be made to a different address)

Legal basis:

Fulfilment of the purchasing contract. This collection of your personal information is required for us to be able to fulfil the obligations laid out in the purchasing contract. Unless this information is submitted, we are unable to fulfil our obligations and must deny your request to make a purchase with us.

Period of storage:

We hold your information until the purchase has been completed (including delivery and payment), and for a period of 24 months afterwards in order to handle any complaints and warranty matters. If no activity takes place (logging into the account, adding a product to the wishlist, contacting customer support) for 24 months, the information is permanently deleted.

What personal information do we collect if you create an account at Plantmore, sign up to receive our newsletters, or download a guide? And for what purpose do we collect it?

Purpose

Create your account and the ‘My account’ section, and deliver a personalised experience of our services.

We collect and process your data in these cases:

• Creation of a login information.
• Verifying your identity and age.
• Verifying a company.
• Maintaining correct and up-to-date details.
• Allowing you to view your purchase and payment histories.
• Allowing you to create your wishlist and ensure the smooth operation of similar facilitating functions.
• Assisting in handling your account preferences, e.g. your profile and website configuration.
• Creating content that is personalised for you, e.g. relevant product recommendations, personalised offers, and other measures that simplify and improve your experience.
• Simplification of our services (e.g. by adding products to your wishlist in order to facilitate future purchases or reminding you that you still have items in your shopping basket).
• Personalised communication based on how you interact with the website.
• Analyses of the information we collect for the purposes stated above.

Categories of personal information

• Name
• Company
• Corporate identification number
• Contact information (e.g. address, email, phone number).
• Purchase history
• Payment history
• Payment details
• Username and password
• Configurations of your profile and preferences
• Purchase information and user-generated information (e.g. click and visiting history)

Legal basis:

We need to collect your personal information to be able to provide you with product recommendations, assistance, and advice and information about campaigns. Unless this information is submitted, we are unable to fulfil our obligations and must deny your request to create an account at Plantmore.

Period of storage:

Until the account is cancelled (which can be done by contacting us, or occurs automatically due to inactivity for a period of 24 months).

To provide/withdraw consent

We only begin to collect and process your personal information after you have confirmed that you understand the reason for the collecting and processing of your personal information and consented to it.
You can prevent the storing of cookies and delete any already stored cookies via your web browser. The procedure for this varies depending on the web browser, and so we refer you to your web browser’s help section to learn how to do this.
In order to download our guides, you are required to consent to us storing your personal information for the purpose of us providing you with suggestions for further related reading. You can unsubscribe from the newsletter at any time using a link in the email. You can also update your newsletter preferences using the link in the email. If you unsubscribe from further newsletters, your personal information is deleted from our system. You can also reach us by clicking here.

Updating your personal information

In order to update your personal information, all you need to do is contact us by clicking here.

To have your personal information deleted, or a copy of it sent to you

If you want to know what personal information we have stored on you or want to be removed from our systems, contact us here. We will then send a copy of all of the information we have stored on you.
Please note that in some cases we are unable to delete your personal information without simultaneously deleting your user account. In order to fulfil our obligation according to the law or agreements we have made, we may be required to keep some of your personal information after you have requested that we delete it.

Third-party information

Your personal information is secure with us. We neither sell nor trade your information.

Contact us

Please contact us if you have any questions regarding personal information & cookies.